RETURNS

RETURNS
Our policy lasts 14 days after your order has been delivered. If 14 days have gone by since your product(s) were delivered, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the address that's on the package. You will have to write down this return address:

DERRINS
Returns - ~unique return number~
Professor Moserstraat 42B
6224BL Maastricht
The Netherlands

Make sure to send us an email first requesting a return and we will send you a return number which you have to write on the second address line. In this case, we can make sure that your refund is processed faster. 

REFUNDS (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 workdays. 

EXCHANGES (if applicable) 
We only replace items if they are malfunctioning or damaged. We do not do exchanges, unfortunately. Contact us through our contact page on our website to request a return if not satisfied with the items. We will send you all the return details by email including the return form.  

SHIPPING 
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.